Returns & Exchanges
We want you to experience the luxury of a 5-star hotel in your own home, which is why we offer a 30-day return policy on all eligible items. If you are not completely satisfied with your purchase, we will gladly accept returns of unused products in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your box.
Pack and Ship
Securely package your items in their original scent-safe or bedding boxes to ensure they arrive back to us in pristine condition.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing